C9399 Terms & Conditions — Complete Platform Usage Guidelines

C9399 (hereinafter referred to as "we", "the platform", or "the site") provides an online gaming and betting service. These Terms & Conditions apply to all c9399 members and visitors. By registering on c9399 or using the platform, you automatically consent to and accept these terms.

C9399's Terms & Conditions have been prepared in accordance with applicable laws in Bangladesh. If you have any questions or concerns about these terms, please contact our support team before using the platform.

• c9399 reserves the right to modify these Terms & Conditions at any time.
• Continued use of the platform will be considered acceptance of the updated terms.
• Each individual may register only one account.
• c9399 may temporarily suspend or modify its services at any time.
• If any part of these terms is found to be invalid, the remaining provisions will continue to apply.

To open an account at c9399, you must provide accurate and complete information. Registering with false or incorrect details will result in account termination and forfeiture of all balances. The phone number and email provided at registration must be verified.

C9399 reserves the right to verify the identity of any member. KYC (Know Your Customer) verification may be required, particularly for withdrawals. This process may involve submitting a copy of your National ID or passport.

• Only one account per person is permitted.
• Multiple accounts may not be created from the same device, IP address, or payment method.
• Members are responsible for keeping their account password confidential.
• Accounts may not be transferred or sold to a third party.
• If suspicious activity is detected, c9399 may investigate the account at any time.

C9399 supports deposits and withdrawals via Mobile Pay, Nagad, and Rocket. All transactions are processed in Bangladeshi Taka (BDT). The minimum deposit amount is ৳500 and the minimum withdrawal amount is ৳1,000.

Withdrawal requests are typically processed within 15 minutes to 24 hours. However, withdrawals may be delayed if KYC verification is not completed. c9399 does not accept deposits from third-party accounts — all transactions must be made from a payment method registered in the account holder's own name.

• Minimum deposit: ৳500; minimum withdrawal: ৳1,000.
• Withdrawals must be made using the same payment method used for the original deposit.
• Deposits from third-party accounts will not be accepted.
• c9399 reserves the right to hold and investigate any suspicious transactions.
• Withdrawals are not permitted until the bonus wagering requirement has been met.
• The maximum daily withdrawal limit is set by c9399 and is subject to change.

All bonuses and promotions at c9399 come with specific terms. Please read the relevant promotion's conditions carefully before claiming any bonus. Bonus funds cannot be withdrawn directly — they become withdrawable only after the required wagering amount has been completed.

The wagering requirement for the welcome bonus is typically 15x to 30x, meaning you must wager between 15 and 30 times the bonus amount before a withdrawal can be made. The specific wagering conditions for each promotion are listed on the relevant promotions page.

• Each member may use a bonus offer only once.
• Bonuses are only valid for use on c9399-approved games.
• Wagering must be completed within 7 days of receiving the bonus.
• Any attempt to claim bonuses through multiple accounts or fraudulent activity will result in the bonus being voided.
• c9399 may modify or cancel its bonus program at any time.
• For referral bonuses, the referred person must be a genuinely new member.

All game outcomes on c9399 are determined by an RNG (Random Number Generator), ensuring results are fully random and impartial. Live Casino games feature real dealers and are played via live streaming. Odds in Sports Betting may change in real time.

If a technical issue occurs during betting, c9399 will make its decision based on stored logs. In the event of any dispute over a game or bet outcome, c9399's decision shall be final. If a sports event is cancelled, bets will be refunded.

• If your internet connection drops during a game, the session can be resumed.
• Any winnings obtained by exploiting software bugs or errors will be voided.
• In Sports Betting, live bet odds may change after a match has started.
• Coordinated betting (syndicate betting) across multiple accounts on the same event is strictly prohibited.
• The maximum single bet amount is set by c9399 and varies by game.

C9399 may suspend or permanently close an account without prior notice in the circumstances listed below. Members will be notified of the reason via email. Whether any remaining balance is refunded depends on the grounds for closure.

• Creating or operating multiple accounts.
• Registering with false or incomplete information.
• Misuse of the bonus or promotion system.
• Threatening or harassing other members.
• Money laundering or any suspicious financial activity.
• Account access or operation by a minor.
• Attempting to hack or gain unauthorized access to c9399's systems.

Members can also temporarily suspend their account through self-exclusion. This option is available in the Responsible Gaming section.

C9399 believes gaming should be a form of entertainment, not a habit. We encourage all our members to play responsibly. The c9399 platform offers a range of tools to help members keep their gaming habits in check.

If you feel that gaming is having a negative impact on your daily life, please reach out to our support team right away. We are ready to provide professional guidance and assistance.

• Set daily, weekly, and monthly deposit limits with ease.
• Self-Exclusion: Temporarily suspend your account for anywhere between 24 hours and 6 months.
• Session time tracking and reminders.
• Reality Check: periodic notifications about your gaming time and spending.
• Option to request permanent account closure.

C9399 is committed to protecting members' personal information. We use SSL encryption to secure all data transfers, and your personal information is never sold to third parties.

C9399 may collect and use your information for the following purposes: account management, payment processing, fraud prevention, and regulatory compliance. Please read our Privacy Policy for full details.

• All data is protected with SSL encryption.
• Personal information is never sold to third parties.
• Information may be shared with authorities when required by law.
• Members may request access to view their own data.

C9399 is committed to resolving all member complaints and disputes promptly and fairly. If you encounter any issue, please contact our 24/7 support team first. Most issues are typically resolved within 24 hours.

• Please submit any complaints first via live chat or email.
• If the issue remains unresolved, c9399's senior team will step in to review the matter.
• In disputes over game outcomes, server logs will serve as the official record of evidence.
• Financial disputes are resolved within 7 business days.
• c9399's final decision shall be considered binding.

C9399 reserves the right to update or modify these terms and conditions at any time. Members will be notified of significant changes via email or an on-platform notice. Continued use of the platform after any changes constitutes acceptance of the updated terms.

You can check the "Last Updated" date at the top of this page to see when the terms were most recently revised. We recommend visiting this page regularly.

• Updated terms take effect from the date the changes are made.
• Members will be given advance notice of significant changes.
• c9399 does not retain copies of previous versions of the terms.
• If you disagree with updated terms, you may request to close your account.